PunkerIcon Legal
Refund & Cancellation Policy
Effective date: August 15, 2026
This Policy applies to purchases of one-time PunkerIcon credit top-ups. It explains when a refund may be available and how to request one.
Nothing in this Policy limits consumer rights that cannot be waived under applicable law.
1. No recurring renewal or cancellation
PunkerIcon top-ups are single purchases. They do not create a subscription, do not renew, and do not require cancellation. After checkout, credits are added to your PunkerIcon account for use during their validity period.
2. Request window
Send refund requests to [email protected] within 7 days of purchase. A request made after 7 days may still be considered where required by law or where exceptional circumstances justify review.
3. Requests that may qualify
- You were charged more than once for the same purchase.
- The amount charged was incorrect or the charge was otherwise made in error.
- Purchased credits were not delivered to your account and support could not resolve the issue.
- A verified technical failure prevented you from using the purchased credits and support could not provide a reasonable remedy.
4. Requests that generally do not qualify
- You changed your mind after the purchase.
- Some or all of the purchased credits have been consumed.
- You did not use the credits before their stated expiry date.
- Access was restricted because of fraud, chargeback abuse, unlawful activity, or a violation of the Terms of Service.
- The request concerns free, promotional, or otherwise non-purchased credits.
5. How to request a refund
Email [email protected] from the address associated with your PunkerIcon account. Include your name, account email, payment or invoice reference, purchase date, and a clear description of the issue. We may ask for reasonable additional information needed to verify and investigate the request.
6. Review and processing
We review requests based on account activity, credit usage, delivery records, support history, applicable law, and the circumstances of the purchase. Where appropriate, a full or partial refund may be approved.
Approved refunds are processed through Dodo Payments to the original payment method. Bank and card-network processing times vary, so a refund may take several business days to appear after it is issued.
If you do not recognize a payment or believe there has been fraud, contact us promptly so we can investigate before you open a payment dispute.
7. Contact
Questions about refunds, credit delivery, or this Policy may be sent to [email protected].